frequently asked questions

This article is written based on the 1.0.1 version built on 7th February, 2014.

Please make sure that you read the pdf-notes user guide before reading this article. (1.0 version user guide)

Q. I'm an upgrade user. After iTunes sync, it shows ads again.
A.
Please use the menu [Refresh receipts] at Settings - Purchase.

Q. I can't find the user guide of pdf-notes.
A.
Please use the bookshelf or document settings menu Read the user guide under Trouble Shooting & more useful information menus.

Q. The installation stopped and didn't finish yet.
A.
Please check the network connection at first, and make enough disk space for the download & installation, and then reboot your iPhone. Or you can download the app from iTunes and sync your iPhone.

Q. I opened the annotated pdf file at Google Docs but there is no annotations.
A.
Google Docs does not support annotations. Please open it using Acrobat or Adobe reader.

Q. I opened the annotated pdf file at iPhone/iPad email, safari, iBooks (or Papers app) but there is no annotations.
A.
iPhone/iPad email, safari, iBooks (and Papers app) do not support annotations. Please open it using other apps which support annotations or Adobe Reader.

Q. Is there any limitation of pdf file size?
A.
No, we successfully tested reading 500MB 3,000 pages without any problem. As you know, after pre-open it once, we could read all thousands pages very quickly without any lags.

Please confirm how it works: just write something and stop, look at the top-left corner, you may see auto-save indicator displays "saving now." Don't worry any more~ just write.

Q. In a jail-broken iPhone, pdf-notes is very unstable.
A.
Sorry, we can not help you about a jail-broken iPhone. We have no idea about it.

Q. How to refund?
A.
App developers, like us, can not access any purchase record. Only Apple can access who purchases which app so that please contact Apple for your refund.

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